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Risk Communications Handbook

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The aim of the Ten Commitments is to ensure transparency in building mobile networks, provide more information to the public and local planners and to boost local communities' role in the siting of radio base stations.

This handbook has been developed to help those working in telecommunications network development to improve the way they communicate with local communities in the UK. Whilst not mandatory it is intended as a guide to the basics of risk communication and to demonstrate how to undertake consultation for proposed sites as effectively as possible.

Risk Communication Handbook - 'Working with the Community' (pdf 949KB)

For further reading on managing risk see the National Consumer Council's (now Consumer Focus) document published in November 2003 'Winning the Risk Game: a three-point action plan for managing risks that affect consumers at:


Ten Commitments

Central to the operators’ approach to network development is consultation with local communities, planning officers and other stakeholders on any proposed new developments. Pre-application consultation is included in the operators’ ‘Ten Commitments to Best Siting Practice’, which has existed since 2001 to help address concerns relating to the development of base stations, and which is now contained in planning guidance throughout the UK.

Sharing Sites

Mobile phone users in the UK increasingly want better coverage and greater capacity so they can access more services on their phones. While this means that new base stations will still be needed, network operators seek to share sites wherever possible. Site sharing helps reduce energy consumption and the overall environmental footprint of networks, as well as improving the quality of coverage.